Return & Refund Policy
At Dshineroom, customer satisfaction is our priority. We are committed to providing high-quality jewelry and ensuring you have a great shopping experience.
Returns
We accept returns within 7 days from the date your order is delivered.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include all original packaging.
- Be accompanied by proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made jewelry.
- Gift cards.
- Clearance or final sale items.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our mistake or the item arrived damaged.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our customer support team through our Contact Us page. We are always happy to assist you.
Thank you for shopping with Dshineroom.com
Return & Refund Policy | Dshineroom